JOB DESCRIPTION: RETAIL ASSISTANT AND SUNDAY SUPERVISOR

This role will require you to work every Sunday 8:00AM-4:30PM.

You will need to have a full UK driving licence and the use of a car.

STAFF

• Oversee absence procedure.
• Ensure shops are staffed appropriately.
• On the day staff scheduling to cover unplanned absences.
• Motivate Sunday Retail Team.

TRAINING
Work closely with Sunday Retail Team to ensure they have the tools and motivation to:

• Increase sales and customer numbers.

·         Help provide high quality, consistent customer service and ensure high standards are maintained in all aspects of the running of the shops.

• Have excellent product knowledge.
• Reporting sales and initiating target driven sales.

COMMUNICATION

• Keep communication channels open and clear.
• Use discretion when handling information, in accordance with GDPR.
• Communicate information to staff, office and bakery.
• Anticipate problems and flag up to the senior management team.
• Report back to Commercial Manager on a regular basis and keep informed of all significant developments.

 

CUSTOMERS

You will be required to work in shops and to cover sickness/holiday.

• Understand the importance of good customer service and how to achieve it.
• Deal with any customer complaints – appropriately and professionally.
• Acknowledge the customer immediately – be friendly, helpful and smile

 

 

GENERAL ATTITUDE AND BEHAVIOUR

• Be: responsible; conscientious; committed; professional; proactive; co-operative; enthusiastic; ambitious; cheerful and helpful.
• Always think ‘how could we do this better?’ re: efficiency, ordering, procedures, selling, team working, morale.
• Demonstrate leadership skills with the ability to inspire and motivate others.
• Take care and pride in what you do.

Exhibit a passion for detail and the ability to maintain the brand across all branches.

 

MONEY

• Security –ensure money, keys and premises are secure and safe in all shops.

 

PRODUCTS

• Know what all the products are called and what category (on the till) they belong to.
• Make sure price tickets are always displayed on all the products, and you charge the correct price for all goods to all customers.
• Ensure correct rotation of stock.
• Ensure no stale or bad goods are sold.
• Waste control
• Upselling all products on offer, including hot drinks and daily offers.
• Ensure staff are aware of and are promoting offers.

 

ADMIN & PROCEDURES

• Ensure completion of paperwork/Compliance Genie.
• Meeting the necessary food safety standard requirements.
• Daily fridge and hot food temperature checks.

 

CLEANLINESS AND HYGIENE

• Be aware of all Food Hygiene rules and regulations.
• Ensure all shops are kept clean and tidy.
• Ensure completion of all cleaning jobs.
• Ensure yourself and all Sunday Retail Assistants have good hygiene, and appearance is always neat and tidy.

 

Benefits;

Uniform provided
Company events
Cycle to work scheme
Free bread
50% off for employees
Pension Scheme
A box of cakes on your birthday
Free meal provided every shift
Holiday entitlement of 28 days including bank holidays pro rata
Employee assistance 24/7 helpline offering free confidential advice and support

Inclusion & Diversity

At Cavan Bakery we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us, and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation, and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey.